Testing an application and a website on desktop

• Understand the difficulties encountered by users on its website
• Understand the difficulties encountered by users on its application
• Improve the interface design

Needs

• Recruitment of 20 users: customers and non-customers of the site
• In-room welcome
• Confidentiality and image rights agreements for participants
• Setup of a specific recording – capture of the participant’s face + capture of desktop navigation + capture of mobile navigation synchronously
• Playback of the navigation in the client lounge for observers
• Livestreaming of the navigation + simultaneous interpretation for remote clients

Recruitment

• Briefing with our client to understand the profiles sought
• Feasibility check on our access panel to assess our recruitment capacity
• Publishing an online recruitment screener
• Sorting screener responses using our Blacklist and Grey List
• Phone follow-up to verify profiles and schedule appointments with participants
• Sending a confidentiality and image rights agreement
• Reconfirming participants the day before by phone, sending a reminder SMS on D-day

Room setup

• Setting up a computer and a camera to capture the user’s navigation
• Synchronizing recordings
• Monitoring in the client lounge
• Starting a livestream for remote observers
• Booking an interpreter and providing the equipment for interpretation
• Prior testing of interpretation, PC navigation, smartphone navigation, and livestreaming

Arrival of our clients on site:

• Welcoming the moderator, clients, users, and the interpreter
• Explanation of the equipment to the moderator and the interpreter
• On-site test to ensure everything works and fully meets their expectations
• Starting, for each interview, the streaming and recordings by our teams
• Signing the attendance sheet and agreements by participants
• Uploading to your secure account the recordings in English and French as the day progresses.
• Our team supports you throughout the day.